Exchange and return of goods

EXCHANGE OR RETURN

You have 30 days from receipt of the goods to exchange or return them.
Please remember that the goods must be returned in their original packaging, undamaged and without signs of wear or testing.

How do I return non-conforming goods?

1. Fill in the return form we have enclosed in your package. If you don't have it, you can print it here.
2. Pack the goods carefully, put them in a box and send them with the completed form to Jasný CZ s.r.o., Jana Žižky 674, 50401
Nový Bydžov
3. We will inform you about the receipt of the goods by e-mail within 7 days and we will refund your money within 14 days after issuing the credit note.

What if I like the shoe but need an exchange for another size?

Please pack the goods you want to return carefully and send them to Jasný CZ, s.r.o., Jana Žižky 674, 504 01 Nový Bydžov, together with the document confirming the purchase in our shop. Do not forget to add the size or colour you want to exchange the goods for. We will inform you about the receipt of the package by e-mail immediately after receiving the shipment and we will immediately make the desired exchange. We will no longer charge you for postage.

If you don't want to risk that the size you want to exchange will be sold out in the meantime, you can inform us in advance by phone at +420722211625 or by email at info@obuvjasny.cz and we will put the goods on your reservation.